Updated August 17th 2026

Introduction
This policy sets out the different areas where user privacy is concerned, and outlines the obligations and requirements of the users, the website and website owners (Warm Connections CIC). Furthermore, the way we process, store and protect users’ data and information will also be detailed within this policy.

The Website
Warm Connections takes a proactive approach to user privacy, and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy.

What do we use cookies for?
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information which identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website your session cookie will also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal Information
Whilst using our website or services you may be required to provide personal information (listed below). We will use this information to administer our client database, and other limited use. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Warm Connections contacting you. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this please contact us.

Data we may Hold, Why we Hold it and What we do with it
Website Forms – Warm Connections will not share, sell or rent your personally identifiable information gathered as a result of filling out the contact form on the site
We may collect the following information:
– First name
– Last name
– Email address
– Phone number
– Home address
This information is held securely within our client database with password access control only available to Warm Connections staff.

Why:
We will use this information:
– To catch up with how you are progressing in your home energy journey
– To send you occasional round robin emails containing relevant home energy information

What we do:
We do not share your data with any third party unless we obtain your explicit permission. For example, passing on your details to a relevant company or individual for more information, or to Home Energy Scotland to progress a grant application.

Review/Rectify
You can request access to see the information we hold on you, and you can ask us to correct it if necessary

Removal
If you no longer wish to hear from us please let us know and we will remove you from the database and confirm your removal by email reply. advice@warmconnections.net

Privacy Policy Review
Please note, we are routinely reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes and make you aware. This process will be reviewed at least annually and when there is a change to the process/procedures.

Privacy Policies of Other Websites
The Warm Connections website contains links to other websites. Our Privacy Policy applies only to our own website, so it you click on a link to another website you should read their privacy policy.